The banking revolution is being televised

Our research on digital financial services among mobile money and banking, and online banking services users aged 18 and above, reveals a widespread adoption of the technologies offered by Kenyan banks. In the realm of modern banking, technological services emerge as the cornerstone of convenience and accessibility. With a staggering 75% utilising mobile apps, 55% using USSD, and 46% engaging in Internet banking, this trend underscores the growing reliance on digital channels for banking transactions and concurrently points to a shift towards effortless banking experiences in the digital era, all driven by convenience and accessibility. A revolution in banking is happening right under our very noses, and woe unto you should it leave you in its wake.

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